0330 333 7866

The Store Room Privicy Policy

Who are we?

The Store Room (“we” or “us”) are a “data controller” for the purposes of the GDPR. This means that we are responsible for, and control the processing of, your personal information.

The type of personal information we collect

We collect personal information about you (such as your name, postal address, email address, phone number, date of birth, gender, financial information) when you sign up to participate in or receive a service from us, such as getting an online quote, live chat, making a telephone enquiry, or face to face if you come to our site to sign a storage agreement.

We may also collect personal information when you contact us, send us feedback, or complete customer surveys. Our website also uses cookies (see “Use of cookies” section below) and collects IP addresses (which means a number that can uniquely identify a specific computer or other device on the internet).

We do not collect any special categories of data, relating to:

  • Information about your race or ethnicity, religious beliefs, sexual orientation and political opinions
  • Trade union membership
  • Information about your health, including any medical condition, health and sickness records
  • Biometric data
  • Information about criminal convictions and offences.

Children

We do not knowingly collect personal data relating to children under the age of 16. If you are a parent or guardian of a child under the age of 16 and think that we may have information relating to that child, please contact us at dataprotection@thestoreroom.co.uk. We will ask you to prove your relationship to the child but if you do so you may (subject to applicable law) request access to and deletion of that child’s personal data.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • To provide you with the quotation information that you have requested
  • To follow up on your enquiry or request for a quotation
  • Where we need to perform the contract we have entered into with you, in connection with the provision of our services
  • In order to comply with a legal obligation
  • Where it is necessary for our legitimate interests, and your interests and fundamental rights do not override those interests.

We may monitor and record communications with you (such as telephone conversations and emails).  We may do this for a number of reasons, such as to check the quality of our customer service, for training purposes, to prevent fraud or to make sure we are complying with legal requirements.

If you visit our storage facility, some personal data may be collected from monitoring devices and systems such as closed circuit TV (CCTV) and door entry systems at the site.

Use of cookies

A cookie is a small text file which is placed onto your computer (or other electronic device such as a mobile telephone or tablet) when you use our website. We use cookies on our website. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify you individually. We use analysis software to look at IP addresses and cookies to improve your experience as a user of our website. We do not use this information to develop a personal profile of you. If we do collect personally identifiable information, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

You can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result.

For further information on our use of cookies, please see our Website cookie policy.

For further information on cookies generally visit www.aboutcookies.org or www.allaboutcookies.org.

Reasons we can collect and use your personal information

We rely on a different lawful basis for collecting and using personal data in different situations.

Contracts

Where you make enquiries about storing with us before you become a customer, we need to collect personal information about you so that we can take steps to enter into a contract with you.  Once you have become a customer, we need to collect and use personal information to provide services to you and to claim our right to be paid in return for our services under our standard terms of contract with you.  This includes collecting and using your personal information to:

  • Enable us to follow up on enquiries made by you in relation to storing with us in accordance with industry guidelines and to give you our quote;
  • Prepare a storage agreement with you and arrange insurance cover if required;
  • Manage any accounts you hold with us;
  • Contact you for reasons related to the service you have signed up for or to provide information you have requested;
  • Deal with payment for our services;
  • Notify you of any changes to our website or to our services that may affect you; and
  • Resolve disputes or collect overdue payments.

If you apply for a job with us, we will collect and use personal information to process your application and check references. If you take a job with us, we will collect and use your personal information to enter into an employment contract with you and to administer the employment relationship, including making payments to you, accounting for tax, ensuring safe working practices, monitoring and managing staff access to systems and facilities, monitoring absences and performance and conducting assessments.

Legal obligations

We collect and use personal information from our customers and staff to comply with our legal obligations.  For example, we will take copies of documents that identify you so that we can comply with anti-money laundering and counter-terrorist financing requirements.

Legitimate business interests

Our priority is to make sure we give a high quality and secure service to customers and to follow up effectively on enquiries even though we accept that not all enquiries will lead to a business relationship or contract.  We collect personal information to:

  • Follow up on enquiries in accordance with industry guidelines and provide quotes for storage/details of offers;
  • Conduct research and analyse website visitor behaviour patterns;
  • Customise our website and its content to your particular preferences;
  • Improve our services;
  • Detect and prevent fraud; and
  • Prevent offensive, inappropriate or objectionable content being sent to or posted on our websites or to stop any other form of disruptive behaviour.

It is a key feature of our storage service that we operate CCTV within the storage facility.  We collect and process CCTV images

  • So we can fulfil our contractual obligation to deliver a secure self storage environment;
  • To establish whether you are doing something that breaches your contract with us; and
  • To assist in the establishment or defence of any crime or other investigation.

We will also from time to time communicate with you information about other services we can offer you and update you about our activities and promotions which may be of interest to you. If you would like to stop receiving these emails, you can also click on the “unsubscribe” button at the bottom of the email. It may take a few days for this to take place. If you ask us to stop contacting you in this way, you can also ask us to start again at any time.

Who your information may be shared with

We never sell your data to any third parties.

We may disclose your personal data to:

  • Service providers under contract with us to support our business operations, such as technology services, identification verification, fraud prevention and debt collection;
  • Our insurers and insurance brokers if you take out insurance cover through us;
  • Law enforcement or government agencies in connection with any investigation to help prevent or detect unlawful activity; and
  • Any person who is your agent or representative.

All our third-party service providers and other entities in the group are required to take appropriate security measures to protect your personal data in line with our policies. We do not allow our third-party service providers to use your personal data for their own purposes. We only permit them to process your personal data for specified purposes and in accordance with our instructions.

Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way.  We limit access to your personal information to those who have a genuine business need to know it.  Those people processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We will use technical measures to safeguard your personal data, for example:

  • We store your personal data on secure servers; and
  • Payment details are encrypted on the secure server.

We have procedures in place to deal with any suspected data security breach. We will notify you and any applicable supervisory body of a suspected data breach where we are legally required to do so.

While we will use all reasonable efforts to keep your personal data safe, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that is transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us.

How we store your personal information

We will only retain your personal data for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements:

Where you have a contract for the provision of storage services with us, we currently retain personal data for a period of 7 years from the termination of the agreement between us and you.

Where you have obtained a quotation from us either via our website, telephone, through our chat online facility or in person in one of our stores and have not subsequently entered into a contract for the provision of storage services with us, we shall retain your personal data for a period of no longer than 12 months from the last point at which you communicated with us either by our website, telephone, through our online chat facility or in person in one of our stores.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at dataprotection@thestoreroom.co.uk if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at dataprotection@thestoreroom.co.uk.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: www.ico.org.uk

 

This privacy policy was last reviewed on 16th October 2023.