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Coronavirus Information

Latest Update To Information: 12 April 2021

As lockdown measures are being eased, The Store Room continues remain open and we are following the government guidelines in relation to Covid-19. Below we have listed answers to some common questions which people may have, however if we have not answered your question, please don’t hesitate to contact your local storage facility via telephone.

Currently our locations are open as per normal with no changes to opening hours, however please see the website pages for your local store for opening hours, and should there be any changes to the hours they will be posted there.

At each of our locations, we have a number of measures in place to ensure that the facility is safe for our staff and customers. These include:

  • Intensified cleaning of commonly touched items and areas, such as trolley handles and key pads.
  • At each of our access points we have notices reminding people of the importance of following the Public Health England guidelines on social distancing and hygiene – for example asking all customers to remain at least 2 metres apart whilst on site and wearing a face covering.
  • We have hand sanitiser stations at our access points as well as hand washing facilities on site.
  • Our storage facilities are generally low-traffic and not crowded, so maintaining social distancing measures is considerably easier than in other scenarios.

Yes you can – simply contact your local storage facility by phone and our storage specialist will explain the process for setting up a storage contract.

Yes, you can. Due to the uncertainty many people have about making arrangements during the pandemic, we have introduced a Flexible Reservation System, where if you reserve a room with us, you don’t need to give us a firm date for your move in and can update us as and when you have more details and the reservation will guarantee the price and the availability of your chosen room.

Yes you can, providing you are following the current social distancing and hygiene guidelines while on our premises. If you have any of the COVID-19 symptoms we would ask that you do not come to our facilities under any circumstances.

  • Follow the current social distancing and hygiene guidelines at all times.
  • Wear a face covering.
  • Do not visit the site if you have any of the COVID-19 symptoms.
  • Please follow instructions from staff on site and notices posted around the site – these instructions are designed to keep everybody safe.