We are delighted to announce the The Store Room has been awarded Feefo Platinum Trusted status for 2020!
Feefo is a trusted customer review and feedback platform which collects genuine, independent reviews from customers who have used a company’s services. The Store Room has been a member of the Feefo review scheme for many years, and this year Feefo introduced a new category, which recognises companies who achieve consistently high levels of customer service ratings over time.
In order to qualify for Platinum status, a company must have achieved Gold Trusted status for 3 consecutive years (previously the highest possible level to achieve) and have at least 50 reviews in the last 12 months with an average rating from customers of 4.5 out of 5 or higher.
The Store Room’s rating has been consistently around the 4.8 out of 5 mark for a number of years. Offering excellent levels of service and going above and beyond for our customers is part of our DNA as a business, and we are delighted that our self storage customers have consistently rated us so highly – so most importantly, a big thank you to them!
Dan, one of our storage specialists based at our Manchester storage site, reacted to the news: “This is wonderful to hear. We put a lot of effort into training our team to offer the very best levels of customer service in the storage industry, and this shows that the hard work done by our team in how they deal with our customers has really paid off. When customers come to us to enquire about renting a storage unit, it is very often the first time they have ever done so. Therefore our job is to put them at ease, explain the options available and find the right solution for them. I think this award shows that we are on the right track in what we are doing!”.